The second in my series of ‘Just make it easy for me to pay you’ posts. This ones a quick one, O2. Every month i go onto their site wanting to pay my bill and every month i click around for a good 5mins before i remember that they, for some un-user centric way, hide the pay function. Here is the payment pages (with my personal information blacked for obvious reasons)… The pay link is in the text that I (and i am sure i am not alone) never read.  Why would you?  You pay this every month, you are only interested in the total at the bottom.  Thats where your eyes immediately go to, put the ‘PAY’ button as close to[…]

So, a couple of weeks ago i attended ‘Future of web design’ in London. A fantastic 3 day event filled with fantastic talks and networking sessions. Due to the distance and the associated costs for my current employer we split the 2 day conference (the first day was workshops) between 3 members of our team; i attended the 1st day. I enjoyed every one of the talks i attended even though some were not directly related to my career path such as ‘Let jQuery Rock Your World’ by the very talented Matt Gifford. Side note; during Matt’s talk, i became his 1,000th follower, i was offered something from his pockets, I declined. And this leads me on nicely to the[…]

This Thursday, i happened across a company named Dealotto ( They put different images, icon sets, etc… up for sale in a sort of lottery type thing with a set top price. e.g. this icon set could be yours for $5-$25. Some sort of automagical process happens and you end up paying $19 (varies) for the icon set. I am guessing the theory is some people will pay too much, some too little but it all balances out for the designer who was selling it. Anyway, thats not the point. I used the service and tweeted “Hmmm, I love the design of @Dealotto but the registration form raises a few #ux flags for me (…” I then followed that up[…]